Regulatory Services Officer

- Support SafeWork NSW's flagship compliance program through administrative, reporting and operational support
- Clerk 3/4 with a salary range of $87,199 to $95,482 plus super
- 2x ongoing full-time opportunities based in Parramatta, Sydney or Gosford with hybrid and flexible working options available

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with work health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the role:

As a Regulatory Services Officer, you will provide critical administrative, operational and reporting support to enable the effective delivery of intelligence-led regulatory interventions. Working within a energetic and fast-paced workplace, you will coordinate a range of business support activities, maintain accurate program data and records, and assist with reporting and governance functions that underpin the successful delivery of the program.

This role is ideal for an organised and proactive professional who enjoys working across multiple priorities, producing high-quality outputs and contributing to meaningful work that improves workplace safety outcomes across NSW.

Key Responsibilities:

In this role, you will:

- Provide high-quality administrative and operational support to the Manager, Inspectors and Project Officers, including coordinating meetings, preparing agendas and minutes, managing calendars and team inboxes, and maintaining SharePoint sites.
- Assist with the preparation of reports, presentations, templates, correspondence and other business documentation.




- Maintain accurate program records and information management systems, ensuring compliance with governance, privacy, confidentiality and record-keeping requirements.
- Support the coordination and delivery of program activities and regulatory initiatives.
- Maintain and analyse program data, preparing regular reports, dashboards and insights using Power BI and other reporting tools.
- Assist in monitoring program performance and supporting evidence-based decision-making through accurate and timely reporting.
- Contribute to continuous improvement initiatives and support the effective operation of a high-profile compliance and enforcement program.

To learn more about the role, please click here to download the role description.

About You:

To be successful in this role, you will bring:

- Strong organisational skills with the ability to manage competing priorities and deliver quality outcomes in a high-volume environment.
- Excellent time management skills and the ability to plan, coordinate and prioritise work effectively.
- Strong attention to detail and a commitment to maintaining accurate records and data.
- Well-developed written and verbal communication skills, with experience preparing reports, correspondence, presentations and meeting documentation.
- The ability to analyse information from multiple sources and present it in a clear and meaningful way.
- A collaborative approach,



with the ability to build effective working relationships and contribute positively to team outcomes.
- Sound judgement, professionalism and discretion when handling sensitive and confidential information.
- Proficiency in Microsoft Office applications.
- Experience working within governance, privacy and records management requirements.

How to apply:

Click 'Apply Online' to access our application portal and submit your application. Your application should include your resume outlining your capabilities and experience relevant to the role and a cover letter that outlines how you have analysed a business process, system issue or service delivery change and used stakeholder input, data or evidence to recommend a practical improvement.

Application closing date: Thursday 3 September 2026 (9:59am)

For enquiries relating to the role and recruitment, please contact Narelle Reynolds at ••••@safework.nsw.gov.au

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Narelle Reynolds at ••••@safework.nsw.gov.au

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

📌 Regulatory Services Officer (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta