Description

Southpaws are looking for a Full time Receptionist to join our new team.

Our team of highly skilled and compassionate veterinarians, nurses and support staff work together to deliver exceptional care to every patient and family they see. As our hospital continues to grow, we’re looking for passionate individuals who share our commitment to excellence, teamwork and genuine care. If you love animals and want to make a meaningful difference every day, we’d love to hear from you.

About you:

You are a compassionate, customer-focused professional who brings warmth, resilience and attention to detail to everything you do. You’re confident working both independently and as part of a close-knit team, and you communicate clearly and calmly even under pressure.
Minimum 2+ years’ experience in Reception or Customer Support
Exceptional customer service skills and qualified phone manner
Strong time management and multitasking ability
A polite, resilient and empathetic nature
High attention to detail
Confidence using initiative and problem-solving independently
Willingness to get involved in all areas of the clinic
An energetic, driven and team-oriented approach





Don’t meet the 2-year mark? If you’ve got the skills and passion, get in touch and show us why you’re the right fit!

Duties include, but are not limited to:
Delivering outstanding client care to patients and their owners
Managing client enquiries professionally in person, by phone and via email
Supporting the day-to-day appointment and admission schedule
Completing general administration and clerical duties
Taking payments, managing invoices and accounts
Ensuring front-of-house areas are clean, organised and welcoming
Assisting across different areas of the hospital as required

Rostering & Hours
Full-time position
1 in 4 weekend rotation
Our rosters are thoughtfully designed to support work–life balance, with longer shifts and fewer working days to maximise time off

As an Employer

Southpaws are committed to leading the way in creating a workplace that operates the way we believe it should, rather than the way they always have. To help deliver on our goal of becoming an industry employer of choice, we have created career pathways that support year-on-year progression both for your capabilities as a qualified, as well as your remuneration.

📌 Receptionist Full Time Southpaws Specialty Surgery Malvern Malvern East
🏢 Vetpartners
📍 Malvern East