About the role

This is a high-quality customer service and marine operations role. You are required to perform vessel duties safely and efficiently while delivering professional hospitality experience within a water-based tourism workplace. This role also requires collaboration with all team members and strict adherence to company policies, procedures, and organisational values.

Key responsibilities
Deliver professional and engaging customer service & entertainment throughout the passenger journey.
Provide accurate information about onboard products, services (including the Navigators Group tourism products & services), destinations and tourism experiences.
Prepare and serve food and beverages in accordance with company standards, RSA requirements and food safety regulations.
Maintain high standards of vessel cleanliness, presentation and hospitality service.
Assist passengers with seating & accessibility. Provide additional support to customers where required, including protected and respectful assistance for individuals with disabilities, following all required safety protocols.
Ensure customer complaints or feedback are handled in a qualified manner and escalated when required with necessary reporting/recording.




Follow directions from the Skipper and/or supervisor during vessel operations.
Demonstrate competence with vessel safety procedures as they relate to patrons, yourself, colleagues, and the community.
Maintain area presence & awareness of passenger safety and wellbeing at all times.
Complete opening and closing vessel procedures and daily checklists.

About you
Strong customer service and communication skills
Experience in hospitality, tourism or customer-facing roles
Ability to work effectively in a team environment.
Reliable, organised and professionally presented.
Demonstrated understanding of workplace safety practices.
Working with Vulnerable People Registration (essential)
Responsible Service of Alcohol (RSA) License (essential)
Do Food Safely Certificate (essential)
National Police Check clear of encumbrances (essential)
Evidence of a valid authority to work in Australia (essential)

About us

The Navigators Group aims to provide exceptional visitor experiences every day. The Navigators Group will create, develop, and deliver a range of innovative and unique customer-focused World Class experiences. At the Navigators Group, we are driven by our core values: Humility, Respect, Honesty, and Integrity.

📌 Food & Beverage Attendant/vessel Crew Triabunna
🏢 Navigators
📍 Triabunna