ABOUT THE COMPANY

My client based in Mulgrave, is one of the fastest emerging companies to source and market a broad range of specialised products to help people manage their health and lead them to a better quality of life. A pharmaceutical company that has been operating in Australia since 2007. The company is a leading supplier of a comprehensive range of high quality and competitively priced proprietary and in-licensed products. Their products are extensively supplied throughout Australia and Recent Zealand to both hospitals and retail pharmacies. You will be excited about broadening your expertise and supporting them on this journey.

ABOUT THE ROLE
Supporting customers by processing orders, answering product or service-related inquiries by email or phone
Building and maintaining robust customer relationships whilst representing the company in a positive and professional manner
Contacting healthcare professionals to promote healthcare products
Answering product and service-related questions in a quick an accurate manner
Entering all customer inquiries and requests into a database system




Advising customers of any changes relating to their orders, verifying pricing etc
Having a genuine interest in healthcare products/services and assisting healthcare professionals

ABOUT YOU
You will either have completed a degree in Pharmacy or Pharmaceutical Sciences, OR have 1–2+ years of experience working with pharmaceuticals in a similar role/industry.
You will be proficient with the Microsoft Office suite
You will ideally have exposure to Salesforce
You will have strong communication and organisational skills
You will be a strong multi-tasker and be able to support others
You will be warm and bubbly with excellent customer service skills
You will be hands on, show initiative and impeccably detail orientated
You will have a can-do attitude and be able to work collaboratively as part of a team

Pay: $70,000.00 – $75,000.00 per year

Benefits:
Parental leave
Referral program
Work from home

Work Location: In person

📌 Customer Support Representative – Pharmaceuticals Mulgrave
🏢 The HR Hub
📍 Mulgrave