About the role

This role focuses on supporting HR, accounts, general administration, compliance, and scheduling, working closely with management and the existing admin/HR team. A key part of this role is supporting scheduling and rostering, which is critical to keeping both clients and staff supported and happy. You will work collaboratively to ensure processes are completed accurately, efficiently, and in line with legislative and audit requirements.

Key responsibilities
Assist with recruitment, onboarding, and employee records
Extract data for invoicing and complete accurate entry in Xero
Support payroll preparation through data checks and record accuracy
Answer phones and respond to enquiries professionally
Manage multiple shared email inboxes, as well as your own
Assist with client onboarding and intake documentation
Prepare and manage NDIS service agreements with accuracy
Handle client and employee enquiries and complaints professionally
Coordinate and manage staff scheduling and rostering, recognising this as the backbone of our business—ensuring clients receive consistent, high-quality services and staff are supported with effective, well-planned runs
Respond to daily schedule changes, staff availability,



and client needs in a rapid-paced setting while maintaining service quality and continuity

About you
Previous experience in administration and/or accounts
Strong working knowledge of Xero (preferred but not essential)
Experience with scheduling or rostering in a service-based workplace (highly regarded)
A confident all-rounder capable of managing multiple business functions
High attention to detail and strong organisational skills
Energetic, proactive, and able to take initiative
Reliable, punctual, and able to meet deadlines
Robust communication skills, including handling sensitive matters professionally
Ability to work collaboratively as part of a small team
National Police Check (or willingness to obtain)

About us

Webster Services is a family-owned and registered NDIS provider delivering high-quality, person-centred support across disability services, and we are expanding into aged care. Our services include domestic cleaning, gardening, and general in-home support.

Benefits
A supportive and collaborative team environment
Ongoing training and development
The opportunity to grow with a business expanding into aged care
A varied and rewarding role where your contribution is valued

📌 Hr & Accounts Administrative Assistant All Rounder Salisbury (Australia)
🏢 Webster Services
📍 Australia