This is a part time position, initially 3–4 days per week, with the prospect to increase to full-time hours as the clinic grows. The role is based in a friendly denture clinic and involves reception, patient bookings, phone and email enquiries, payments, records and general administrative duties.
Key responsibilities
Greet and assist patients in a friendly and qualified manner.
Maintain a clean, organised and welcoming reception area.
Manage patient appointments, bookings, cancellations and recalls.
Process EFTPOS, cash and other payments and follow up on outstanding accounts.
Keeping everything running smoothly at the front desk.
Answer phone calls, emails and patient enquiries promptly.
Register new patients and maintain accurate patient records.
Liaise with dentists, dental prosthetists, laboratories and suppliers.
Order and monitor dental and office supplies.
Coordinate patient appointments with clinical and laboratory schedules.
Assist patients with general enquiries.
Manage Medicare, private health insurance and relevant dental voucher claims.
Maintain confidentiality and comply with privacy and infection-control requirements.
Assist the dental prosthetist with general administrative and clinic duties.