Reporting to the Op's Manager, the Driver Engagement & Training Manager will take ownership of the driver journey — from attracting prospective drivers and guiding them through onboarding, to training, ongoing support and engagement. A key part of the role will also be leading and developing Cairns Taxis' Driver Ambassador Program, creating a strong group of experienced drivers who can support new drivers, promote professional standards and strengthen engagement across the driver network.

Key responsibilities
Driver Recruitment – actively recruit recent drivers through advertising, community engagement, referrals and other recruitment initiatives.
Onboarding – guide prospective drivers through the application, accreditation and onboarding process, helping them get on the road as efficiently as possible.
Driver Training – coordinate and deliver induction and practical training for new drivers, including systems, customer service, safety, procedures and professional standards.
Ongoing Driver Support – provide a visible and approachable point of contact for drivers, helping resolve issues and connecting drivers with the appropriate CTL resources.
Driver Engagement – maintain regular communication with drivers and develop initiatives that improve participation,



retention and the overall driver experience.
Driver Ambassador Program – lead, coordinate and grow the Ambassador Program, including selecting and supporting ambassadors and using their experience to mentor and assist other drivers.
Standards & Performance – reinforce CTL's expectations around customer service, presentation, safety and professional conduct.
Continuous Improvement – identify prospects to improve driver recruitment, training, retention and engagement.

About you
Strong interpersonal and relationship-building skills.
Experience in recruitment, training, coaching, workforce engagement or a similar people-focused role.
The confidence to deliver training to individuals and groups.
A practical, solutions-focused approach to problem solving.
Robust communication and organisational skills.
The ability to build rapport with people from a wide variety of backgrounds.
A willingness to be hands-on and spend time engaging directly with drivers.
Good computer and administrative skills.

About us

Cairns Taxis is an essential part of the Cairns transport network, providing services to the local community, businesses and visitors every day.
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📌 Drver Engagement & Training Manager Cairns North
🏢 Cairns Taxis
📍 Cairns North