Applicants must hold full and unrestricted working rights in Australia. Please note that visa sponsorship is not available for this position.

The role

Join a Sydney-based insurance contact centre in a permanent role with structured training and hybrid work (3 days in office post-training). Great prospect to move into a corporate environment from customer-facing role.

How will you make an impact
Deliver exceptional customer service via inbound calls
Handle enquiries from customers and brokers
Meet SLA and KPI targets
Resolve queries efficiently and manage escalations
Build robust relationships with internal teams
Identify and escalate risk and compliance matters
Contribute to process improvements and team culture

About You

Customer-focused, adaptable,



and a strong communicator who enjoys helping people and learning new systems.

You’ll bring
Background in customer service (insurance/ financial services)
Robust communication skills
Ability to meet KPIs
High attention to detail
Self-motivation and team mindset
Willingness to learn and adapt

The opportunity This is not a traditional call‑centre role. We’re building a brand that puts clarity, trust, and customer experience back into insurance — and our Sales & Service team sits at the heart of that mission. If you enjoy variety, autonomy, and being part of a growing business where your input genuinely matters — you’ll feel at home here.

📌 Sales & Service Specialist – Insurance Sydney
🏢 Stella Insurance
📍 Sydney