You will be responsible for helping lead the front-of-house team and ensuring the café operates smoothly, professionally and consistently every day. This role is ideal for an experienced café manager, assistant manager, supervisor or strong hospitality/retail leader who enjoys working with people, keeping a business organised and taking ownership of day-to-day operations.

Key responsibilities
Leading and supporting the front-of-house team
Maintaining high customer service standards
Helping manage staff performance, training and development
Ensuring cleaning, presentation and operational standards are maintained
Handling customer feedback and resolving issues professionally
Completing general administration and paperwork
Assisting with food safety, compliance and record keeping
Monitoring sales, labour, waste and general shop performance
Helping coordinate promotions and recent product launches
Working closely with the owners, Head Chef and Head Barista

About you




Confident leading a team
Highly organised and reliable
Friendly, professional and excellent with customers
Comfortable having difficult conversations when required
Strong with administration and paperwork
Confident using computers, apps and social media
Calm and organised during busy service periods
Commercially minded and aware of sales, labour and costs
Previous café or hospitality management experience highly regarded
Open to experienced retail managers, assistant managers and supervisors with solid leadership and operational skills

About us

Mark Daniels Patisserie is a busy, family-run café and patisserie located in Robina Town Centre. We make and bake our products fresh on site and have built a strong team across our kitchen, coffee and front-of-house operations.
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📌 Cafe Manager / Shop Leader Queensland
🏢 Mark Daniel’s Patisserie
📍 Queensland