At Secure Financial, we’ve been helping Australians for over 25 years with fair and responsible financial solutions.

We take pride in being an organisation where customer fairness, compliance, and integrity come first.

Our values are to be Passionate, Efficient and Transparent in all that we do. We are now looking for a current team member to join us and embrace these values.

Customer Support role

This is a fantastic opportunity for someone who enjoys customer service, problem-solving, holding clients accountable, while also communicating with empathy and ensuring customers receive great service and support with every call.

This is a full-time role with growth opportunities within the business. Your starting salary will be $62,500 plus commission, plus super, plus car parking supplied.

You will be based at our modern office in Southport and there is no night time or weekend work required.

Key Responsibilities
Respond to client enquiries via phone, email and client portal
Assist clients with matters relating to their current loan




Accurately update customer records and notes in our CRM system
Maintain a professional, calm and customer-focused approach always

About You

You’re proactive, professional, and understand the importance of fairness and clear communication in financial services.

To be successful, you’ll have:
Strong phone manner — confident, friendly, professional and appropriately assertive
Ability to multitask and work efficiently in a high-volume environment
Calm under pressure and comfortable handling difficult customer conversations
Strong attention to detail and good numerical aptitude
Solid computer skills and confidence learning recent systems
Team-focused attitude with a strong work ethic and reliability

Experience in finance is not essential; customer-service experience in a quick-paced environment is highly regarded
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📌 Customer Support Operator City Of Gold Coast
🏢 Safe Financial Group
📍 City of Gold Coast