Role Description
Provide frontline ICT support to ACIAR staff across Australia and overseas.
Troubleshoot hardware, software, network, account and device-related issues.
Triage, resolve and escalate helpdesk requests and incidents within service levels.
Manage user accounts, devices, software and ICT asset records.
Support ICT upgrades, testing, rollouts and implementation projects.
Maintain ICT procedures, user guides and knowledge articles.
Liaise with internal users, vendors and service providers.
Support cyber security controls, patching, access management and incident reporting.
Identify recurring issues and contribute to ICT service and process improvements.
100% office-based role — Canberra onsite attendance is mandatory.

Essential Requirements




Current Baseline security clearance is essential.
Demonstrated ICT support experience within the Australian Public Service (APS).
Solid experience troubleshooting and supporting users in Microsoft on-premises and cloud settings.
Ability to analyse technical issues, assess risks and recommend practical solutions.
Robust communication skills with both technical and non-technical stakeholders.
Ability to manage competing priorities, meet deadlines and deliver quality outcomes.
Ability to work collaboratively and follow ICT security, governance and APS requirements.
Must be available to work onsite in Canberra.

📌 Ict Project Officer Canberra
🏢 XRMROI
📍 Canberra