Franchise Support Representative

Work Type: Full-time (On-site)

Are you ready to transition your hospitality expertise from day-to-day store operations to shaping the bigger picture behind the scenes? Yogurberry Australia is seeking a dedicated Franchise Support Representative to join our team based full time at our head office in Silverwater.

The Role:

As the primary point of contact for our franchise partners, you will play a critical role in supporting store owners across our growing network. You will balance proactive coaching and relationship management with active compliance checks and in office store inspections to ensure brand standards remain consistently high.

Key Responsibilities:
First point of contact for franchise partners, assisting with operational queries, workflow guidance, and general business support
Store compliance and inspections conducted regularly on site across store locations to maintain high quality, hygiene, and brand consistency
Hands-on operational and leadership training for store staff and managers, ensuring consistency and excellence across the team




Site visits and reporting to prepare clear follow-up inspection reports and action plans that guide franchise owners towards continuous improvement

About You:

You are a detail-oriented skilled with a background in management—experience within food service or franchising is highly regarded. Your hands-on experience managing a store will come in handy, allowing you to bring a personal touch and genuine empathy to everyday franchisee communication.

What we would like you to bring:
Proven management experience within the food & beverage industry
Sound knowledge of Microsoft Office suite and Google Workspace apps
You must hold a valid driver's licence
Have your own vehicle
Willingness to travel locally and interstate for store visitation cycles

What We Offer
Travel allowance to cover work-related travel and store visits
Work phone (or phone allowance)
Opportunity to grow your career within an expanding head office team

📌 Franchise Support Consultant Silverwater (Australia)
🏢 Yogurberry
📍 Australia