We're seeking an experienced Desktop Support Engineer for an initial 3-month contract based in North Ryde, supporting a busy corporate environment of approximately 500 users. This is a hands-on role suited to someone who enjoys resolving technical issues, providing excellent customer service and working across a broad range of end-user technologies.
Working within a Level 2 support team, you'll manage incidents and service requests through ServiceNow, providing both onsite and remote support to users across Australia and Recent Zealand. You'll troubleshoot hardware, software, connectivity and access issues, escalating more complex matters where required while maintaining a high level of customer satisfaction.
Key Responsibilities
Provide Level 2 Desktop Support and End User Computing (EUC) services
Manage incidents and requests through ServiceNow
Support Microsoft desktop environments and end users
Troubleshoot hardware, software, access and connectivity issues
Deliver remote support across Australia and New Zealand
Perform desktop deployments,
break-fix support and general troubleshooting
Escalate complex issues to infrastructure and application support teams
Undertake occasional metro travel when required
What We're Looking For
Previous Level 2 Desktop Support or EUC experience
Strong Microsoft desktop support background
Experience with ServiceNow or similar ITSM platforms
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Ability to thrive in a quick-paced corporate support environment
What's on Offer
Immediate start available
Initial 3-month contract
Full-time onsite role in North Ryde (5 days per week)
Monday to Friday, 8:30am to 5:00pm
Chance to support a large and diverse user base across ANZ
If you're an experienced Desktop Support Engineer who enjoys a hands-on support environment and can hit the ground running, we'd love to hear from you.
Apply now or contact me directly for a confidential discussion.
📌 Desktop Support Sydney
🏢 Data#3
📍 Sydney