Your main responsibilities will include:
Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner.
Handling of online enquiries, inbound and outbound calls.
Document customer interactions within the relevant systems with clear and concise notes.
Ensure customer satisfaction through effective problem-solving.
Engage and collaborate with team members to resolve customer cases and exceed the customer expectations.
Follow all corporate policies and procedures to maintain quality and efficiency

Job Requirements:
Previous experience in customer service call centre environment
Robust communication skills, both written and verbal
Ability to remain calm and skilled in high-pressure situations
Team player with a team-oriented and proactive approach to problem-solving
Excellent conflict resolution and problem-solving abilities
Proficiency with MS Office and confidence across digital platforms.
Organised and detail-oriented

📌 Customer Service Specialist Southern Sydney
🏢 Geely Auto Australia
📍 Southern Sydney