This is a high-profile international sporting event, with tens of thousands of fans expected. We are looking for people who are confident working with the public, communicate exceptionally well and understand what outstanding customer service looks like in a busy event workplace.

About the role

Customer Service Ambassadors will be the friendly face of the event, helping fans navigate the venue and ensuring they have a positive experience from the moment they arrive. Cloaking Attendants will assist with the safe and effective management of patron belongings and entry processes.

Key responsibilities
Help fans navigate the venue and ensure positive guest experience
Assist with safe and efficient management of patron belongings and entry processes
Communicate clearly and professionally with a diverse range of customers
Remain calm, helpful, and professional during busy periods
Maintain professional presentation and grooming standards throughout shift
Work effectively as part of a large team

About you
Excellent spoken English and confident verbal communication
Friendly, approachable, and professional manner




Robust personal presentation and grooming standards
Reliable and positive attitude
Availability for entire event (Thursday, Friday and Saturday), commencing at approximately 6:00am-08:00am each day
Australian working rights
Previous major event or stadium experience highly regarded
Experience in customer service, hospitality, events, front-of-house, retail, venues or guest services

Professional Presentation Required

This is a premium, high-profile event and professional presentation is essential.

Uniform:
Black business shirt
Black business pants
Black enclosed leather business shoes

All staff are expected to maintain neat, professional grooming and presentation throughout their shift.

Click "Apply Now" and submit your resume along with a brief cover letter outlining your relevant customer-facing experience, availability and which role you are applying for.

Due to the volume of applications, only shortlisted candidates will be contacted.

📌 Customer Service & Cloaking Attendants Event Staff East Melbourne (Australia)
🏢 Troys Hospitality Staff
📍 Australia