20 Aug
|
Victorian R&L Services Trust
|
Australia
20 Aug
Victorian R&L Services Trust
Australia
VicRoads is seeking a Senior Workflow Analyst to optimise customer contact platforms across CCC and CSC. You will enhance routing, queues, skill profiles, and IVR to improve customer outcomes and workforce efficiency, while administering and improving systems like Amazon Connect and QMS.
You will collaborate with Operations, Product and Technology to support current journeys and platform improvements, embedding capabilities into frontline operations and maintaining robust in-house expertise.
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📌 Senior Customer Contact Optimization Analyst Melbourne (Australia)
🏢 Victorian R&L Services Trust
📍 Australia