This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.

About the Role:
Provide frontline support through multiple communication channels.
Deliver timely, consistent, and compliant support services.
Maintain a robust customer-focused approach across all interactions.
Work collaboratively within the team to achieve service delivery outcomes.
Liaise with other support teams to ensure seamless issue resolution.
Investigate and resolve complex technical and application incidents.
Identify, document, and report improvement prospects

Key Skills:
Solid customer service and communication skills




Incident and request management experience
Troubleshooting of applications and technical issues
Stakeholder engagement and relationship management
Teamwork and collaboration

This position is full time, on-site from the office in Ballarat.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.
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📌 Service Desk Analyst City Of Ballarat
🏢 Chandler Macleod Group
📍 City of Ballarat