Application Support Manager (Software Product Support Manager)

Melbourne based only | Full-time | Support Team |

Ultradata is seeking an experienced Application Support Manager to lead our Application Support team and ensure clients receive quick, accurate and professional support. In this pivotal role reporting to the Head of Support, you will supervise a team of support consultants, manage critical incidents, strengthen client relationships and ensure our support services consistently meet contracted service levels.

Who We Are

Ultradata – A long-established business with 49 years of experience and a trusted technology business partner to multiple financial institutions across the Australian and Asia Pacific financial services market.

What you will do
Allocate, prioritise and manage support cases and escalations, including Priority 1 incidents
Supervise staff performance, coaching, KPIs and development
Ensure quality outcomes of Application Support services
Identify risks and recommend mitigation strategies




Oversee roster planning and resource coverage
Collaborate with Development, Design and other teams on complex issues
Improve processes, tools and support standards
Manage reporting and other administration activities.

What you bring
Experience managing a software support team of at least 10 staff
Strong analytical skills and sound judgement
Ability to manage competing priorities under pressure
Excellent communication and client relationship skills
Financial Services, Retail Banking, Credit Union or Ultracs experience (preferred)
ITIL or relevant IT qualifications (desirable).

This role requires a qualified leader who can maintain high standards, ensure consistent service delivery and support the ongoing performance of the Application Support function. If you bring solid leadership, operational discipline and a commitment to quality, we invite you to apply.

📌 Application Support Manager Software Product Support Manager Melbourne
🏢 Ultradata
📍 Melbourne