Join a market-leading, design-led business within the global Roca Group
Make a difference in a successful, exciting, design driven environment.

The Company

Phoenix creates bathroom and kitchen fittings through refined Australian design. For over 30 years, we’ve been trusted to deliver innovation, precision, and quality in every product - designed in-house and made with pride for a timeless experience in the home.

As part of the global Roca Group, Phoenix sits within a world-leading network of bathroom innovation and design. This connection brings global scale, capability, and product strength, while allowing us to maintain a distinctive local brand presence in the Australian market.

The Role

Due to an internal change, we are currently seeking a talented individual to join our fast paced and energetic team as an After Sales and Service Coordinator. Clear verbal and written communication skills are a must as well as the ability to build a rapport with our client base. Previous experience in either the tapware or plumbing industries will be highly regarded, however training will be provided.

Duties include but are not limited to;




Speaking with end users to identify faults
Entering new warranty jobs into the system
Handling technical enquiries via email and on the phone (training provided)
Maintaining the aftersales data base
Hours of work 8:00am-4:30pm with an early finish on alternating Fridays

Skills & Experience Needed
Be self-motivated and organised
Ability to build a rapport with clients
Confident and assertive personality
Ability to balance business and customer needs
Committed to uphold the outstanding reputation and image of our company

What's on Offer?
Stable work environment, with immediate start available
Ongoing training, product education, and professional development
Modern spacious office
Generous staff discounts
Supportive and fun team workplace
Additional full day off for your birthday

If you believe this is the role for you, send in your resume along with a cover letter outlining your suitability for the role.

Agency applications will not be considered.

📌 After Sales And Service Coordinator Bayswater
🏢 Phoenix Tapware
📍 Bayswater