Level 3 Senior Service Desk Engineer
Brisbane | Managed Services

Join a high performing MSP delivering infrastructure support across a diverse client base. This is a hands on Level 3 role supporting enterprise on prem and hybrid environments where strong managed services experience is essential.

What you’ll do
Provide advanced support across Windows Server environments including Active Directory, DNS, DHCP, Group Policy and Exchange (on prem and hybrid)
Manage and support virtualisation platforms including VMware and Hyper V
Support network infrastructure across LAN, WAN, firewalls and VPN connectivity
Administer backup and recovery platforms such as Veeam, Rubrik, Cove and Commvault, including DR readiness
Support Microsoft 365, SharePoint and Azure integrations within hybrid environments
Troubleshoot complex infrastructure issues, lead major incidents and perform root cause analysis




Work across MSP tooling including N central, Autotask and endpoint security platforms
Deliver high quality support aligned to SLAs across multiple customer environments

What you’ll bring
5+ years in infrastructure or senior service desk roles within an MSP setting
Strong experience across servers, networking and virtualisation in multi client settings
Solid Microsoft 365 and hybrid infrastructure experience
Exposure to backup, security best practice and ITIL aligned processes
Scripting or automation experience (PowerShell desirable)

Balance Recruitment is committed to equal chance employment. We celebrate diversity and encourage people from all sections of the community to apply.
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📌 Level 3 Senior Service Desk Engineer 2 0 Queensland
🏢 Balance Recruitment
📍 Queensland