The Macleay Group | Sydney, NSW (Potts Point, Randwick & Bondi)

Receptionist – Boutique Hotels

The Macleay Group | Sydney, NSW (Potts Point, Randwick & Bondi)

About Us

The Macleay Group operates a portfolio of five unique boutique hotels and guest houses across Sydney. We are passionate about delivering exceptional, personalised experiences for our guests while fostering a supportive and close-knit environment for our staff.

The Role

We are currently seeking a passionate and reliable Guest Service Agent to join our dynamic team. This is a unique prospect to work across our beautiful boutique properties in Potts Point, Randwick and Bondi providing you with variety, cross-training, and hands-on exposure to different property operations.

Key Responsibilities
Delivering warm, welcoming, and efficient guest check-ins and check-outs.
Managing daily reservations, guest enquiries, and phone correspondence with professionalism.
Providing local recommendations and assisting our guest requests.
Ensuring meticulous attention to detail in daily front desk operations and administration.
Collaborating closely with a small, supportive team to ensure a seamless guest experience.

About You





To be successful in this role, you will be a natural people person who thrives in a varied, quick-paced environment.

We are looking for someone who:
Brings a positive attitude, genuine warmth, and solid customer service skills.
Is highly flexible and adaptable, with the ability to work across multiple locations (Potts Point, Randwick and Bondi).
Has excellent attention to detail and takes immense pride in their work.
Is eager to learn, grow, and build a long-term career within the hospitality industry.
Has previous experience in hotel reception or front office (highly preferred).
Has experience using MEWS Property Management System (highly regarded, but training can be provided for the right candidate).

Why Join The Macleay Group?
Variety & Exposure: Never get bored—gain hands-on experience across multiple boutique properties.
Supportive Culture: Work within a small, friendly, and dedicated team where your contribution truly matters.
Career Growth: We are a growing group committed to training and developing our staff for long-term success.
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📌 Receptionist The Macleay Group City Of Sydney
🏢 The Macleay Group
📍 City of Sydney