About the role

Join LeTAO as a Store Supervisor and take the next step towards becoming a future Store Manager.

LeTAO is a premium Japanese dessert brand known for its signature cheesecakes and exceptional customer experience. Working closely with an experienced Senior Team Member and under the guidance of our Operations Manager, you will help lead the day-to-day running of the store, support the team and maintain LeTAO's high standards of service and presentation.

For the right person, this role offers a clear development pathway into a future Store Manager position.

Key responsibilities
Supervise daily store operations and support smooth opening and closing procedures
Deliver warm, attentive and professional customer service
Help train, coach and motivate team members
Maintain high standards of store presentation, cleanliness and product display
Assist with stock management, replenishment and inventory control
Support the achievement of store sales targets and encourage appropriate upselling
Handle customer enquiries and resolve day-to-day issues professionally
Communicate operational matters clearly with the Senior Team Member and Operations Manager




Ensure company procedures, food-safety requirements and service standards are followed

About you
Previous experience in retail, hospitality, food service or a customer-facing workplace
Some experience as a Supervisor, Shift Leader, Senior Team Member or 2IC is preferred
Confident supporting and guiding a small team
Reliable, organised and comfortable taking responsibility during a shift
Robust communication and customer-service skills
Calm and practical when handling problems
Willing to learn and develop your leadership capabilities
Available to work a flexible roster, including weekends and public holidays
Full working rights in Australia

Benefits
A supportive leadership structure with guidance from our Operations Manager
The opportunity to work alongside an experienced Senior Team Member
Hands-on training and management development
A clear career pathway towards becoming a Store Manager
A positive and collaborative team setting
The opportunity to grow with an established international premium dessert brand

📌 Store Supervisor – Letao Sydney
🏢 LeTAO australia
📍 Sydney