About the role

Explore a rewarding career by joining our energetic physiotherapy and multi-disciplinary allied health team! We're currently seeking an enthusiastic and confident individual to join our Reception team, where you'll play a crucial role in meeting and greeting clients while managing their needs.

Key responsibilities
Greet and support clients, carers, visitors in a friendly, professional and empathetic manner
Answer phone calls, emails, and enquiries promptly and effectively
Schedule, confirm, and manage clinical appointments and clinic calendars
Manage client check-in/check-out procedures
Accurately maintain and update records in the clinic's client management system
Process payments, invoices, and health fund claims (e.g., HICAPS, Medicare, and private insurance)
Reconcile daily payments and prepare reports as required
Perform administrative tasks including document flow management (scanning, faxing, filing, emailing, and printing)
Maintain a clean, tidy, and organised reception area and waiting room

What we are looking for

The successful candidate for this high-paced position will bring:




Excellent customer service and communication skills
Solid interpersonal skills and a professional telephone manner
Strong computer literacy
Ability to manage multiple tasks in a busy environment with strong attention to detail
Ability to always maintain confidentiality and professionalism
Strong problem-solving and time-management skills
Capacity to communicate respectfully with people of varying ages, from diverse cultural and ability backgrounds
Reliable and punctual with dedicated professionalism to job and duties
Exhibit initiative, responsibility, and flexibility
A smile and a positive sense of humor

Desirable
Certificate III in Business (or similar)
Previous experience in a receptionist or administrative role, preferably in an allied health or medical setting
Previous experience with HICAPS, Medicare, and private health fund claims
Understanding of medical terminology or prior healthcare industry exposure

Roster Details
Monday, Tuesday, Thursday 7:45am - 6pm (30minute lunch)
Wednesday 3pm - 6pm

📌 Receptionist Medical Williamstown
🏢 Goldfields Physiotherapy Services
📍 Williamstown