Experienced Travel Consultant - Travelport Galileo/Smartpoint

Kamals Travel & Tours Pty Ltd - Footscray VIC

Kamals Travel & Tours Pty Ltd is seeking an experienced and reliable Travel Consultant to join our growing travel agency in Footscray, Melbourne.

This is a part time, on-site position with the possibility of additional hours as the business grows. The successful applicant will support international and domestic reservations, ticketing, customer service, quotations and travel sales.

Key responsibilities:
Search, price and book domestic and international flights
Create and manage PNRs using Travelport Galileo/Smartpoint
Issue tickets and monitor ticketing deadlines
Explain fares, baggage allowances and ticket conditions
Manage ticket changes, reissues, refunds and schedule changes
Prepare qualified quotations and itineraries
Respond to customer enquiries by phone, email and WhatsApp
Follow up quotations and convert enquiries into bookings
Assist with group travel and Umrah bookings
Maintain accurate passenger, booking and payment records
Help develop safe and accurate booking procedures

Required experience and skills:




Previous experience as a travel consultant or reservations agent
Strong practical knowledge of Travelport Galileo/Smartpoint
International fares and ticketing experience
Understanding of BSP and airline ticketing procedures
Experience processing reissues, exchanges and refunds
Excellent English communication and customer-service skills
Robust attention to passenger names, dates and ticketing deadlines
Ability to work from our Footscray office
Honest, reliable and able to protect confidential customer information

Experience with African and Middle Eastern destinations, Umrah travel or relevant community languages would be an advantage.

Pay: $35-$45 per hour plus superannuation, depending on experience.

Applicants should include their CV, availability, expected hourly rate and a short explanation of their Travelport Galileo/Smartpoint experience.

Shortlisted applicants will be asked to complete a practical Travelport/Smartpoint skills assessment. The successful applicant will commence with a three-month probation period.
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📌 Experienced Travel Consultant – Travelport Galileo/smartpoint City Of Maribyrnong
🏢 Kamals Travel & Tours
📍 City of Maribyrnong