Job Description

We are seeking an experienced Duty Manager to oversee daily operations across the floor, events, and gaming at Pepe's on the Beach. This role is hands-on and leadership-focused, with KPIs tied to service standards, event execution, and operational performance, including responsible gaming oversight.
Oversee daily FOH operations to ensure smooth and productive service
Lead, support, and mentor the FOH team during service periods
Assist in planning, coordinating, and delivering events as part of role KPIs
Support the management and operation of the gaming room in line with compliance
Manage guest enquiries, feedback, and service recovery professionally
Assist with staff training, onboarding, and performance development
Ensure compliance with RSA, RCG, WHS, and venue policies

About the Employer

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, South Australia, and Victoria,



spanning accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.

About the Candidate
Previous experience as a Duty Manager or Supervisor in a similar venue
Experience supporting or managing events within a hospitality environment
Confident leading teams in a fast-paced, customer-focused setting
Solid communication, organisation, and problem-solving skills
Hands-on, proactive approach to service and operations
Current RSA and RCG certification

Work Workplace
Discounts on food, beverage and accommodation across all Oscars Group venues
Opportunities for career progression within 50+ venues across the Oscars Group
Internal and external training and development prospects including an online training platform
Employee Assistance Program for you and your immediate family
Reward and recognition initiatives
Mentoring from a strong team of hospitality professionals
Free staff parking
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📌 Venue Duty Manager City Of Wollongong (Australia)
🏢 Everi Pty
📍 Australia