Product Owner / Lead Business Analyst
Australian citizenship required.
Must be able to obtain Baseline security clearance.
Location:QLD/ACT/NSW (Hybrid).
What to Submit
A tailored resume in docx format
A one page ***** character) summary response to the selection criteria below.
RFQ Details
RFQ ID:LH-*****
Agency:Department of Health, Disability and Ageing
Closing Date:Friday, 21 August **** at 11:59pm Canberra time
Estimated Start Date:Monday, 31 August ****
Initial Contract Duration:10 months, to 30 June ****
Extension Term:12 months
Number of Extensions:1
Experience Level:EL1 equivalent
Security Clearance:Must be able to obtain Baseline
Location of Work:QLD, ACT, NSW
Working Arrangements:Hybrid.
Contractors must attend one of the Department's capital city offices at least two days per week.
A Working from Home Agreement specifying allocated days and working location must be completed upon engagement.
Maximum Hours:37.5 hours per week
Job Details
The Product Owner / Lead Business Analyst will ensure digital product initiatives are strategically aligned to the Department's aged care service vision, supported by robust evidence and business analysis, and designed to deliver measurable improvements in user, business and service delivery outcomes.
The role will provide leadership across analysis and stakeholder engagement activities while fostering alignment between product strategy, business architecture, change initiatives and reform objectives.
Key Duties and Responsibilities
Lead the alignment of digital products, service enhancements and business initiatives with organisational strategy,



enterprise architecture and future-state operating models to drive sustainable business outcomes and value realisation.
Define, monitor and drive business outcomes, advantages realisation and performance measures to support evidence-based decision-making and investment prioritisation.
Lead business analysis activities across complex transformation programs, ensuring quality delivery, effective planning and adherence to best practice methodologies.
Provide guidance, coaching and mentoring to business analysts to build capability and promote consistent, high-quality analysis practices.
Engage and collaborate with stakeholders across business, policy, operational, architecture and delivery teams to achieve alignment, build consensus and support informed decision-making.
Facilitate workshops and consultation activities to elicit, validate and manage business requirements and stakeholder needs.
Analyse complex business challenges, identify opportunities for improvement and develop practical, evidence-based recommendations and solutions.
Balance strategic objectives, operational requirements and user needs when designing and implementing business solutions.
Contribute to program governance, planning and assurance activities to support successful delivery outcomes.




Provide expert advice on business design, process improvement and change impacts within complex transformation environments.
Apply knowledge of government governance, policy and service delivery frameworks to support reform initiatives and organisational change.
Technical Skills
Product ownership and strategic product alignment
Lead business analysis across complex transformation programs
Benefits realisation and performance measurement
Business architecture and future-state operating models
Stakeholder engagement and workshop facilitation
Business design, process improvement and change impact analysis
Government governance, policy and service delivery frameworks
About the Team
The Business Design Delivery Section provide business design, analysis and delivery support services that ensure initiatives are strategically aligned, clearly defined, and positioned for successful implementation.
We work collaboratively with stakeholders to understand business needs, shape future-state solutions, and enable the successful delivery of organisational outcomes.
Selection Criteria
Essential Criteria
Responses to this RFQ will be evaluated against the following criteria: - The Service Provider's demonstrated understanding of the Services required.
- The Service Provider's demonstrated capability and capacity to provide the services.
- The extent to which the Fees proposed provides value for money for the Australian Government.
Desirable Criteria
Experience with the Aged Care digital ecosystem will be considered as highly desirable.
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📌 Product Owner & Lead Business Analyst – Aged Care | Federal Contract (Canberra)
🏢 Pinaka Technology Solutions
📍 Canberra