Here are some of the EXCITING things you will get to do:
End User Support:
Provide timely support across hardware, software, and network issues
Manage and prioritise tickets with clear communication
Troubleshoot issues and identify root causes; implement fixes
Digital Infrastructure Management:
Support and maintain systems (devices, servers, network, cloud)
Monitor performance; apply upgrades, patches, and fixes
Maintain system documentation
Software and Application Support:
Install and support business applications
Manage updates and software licensing
IT Procurement and Asset Management:
Procure IT equipment and manage vendors
Maintain asset register (hardware, licenses, warranties)
Ensure compliance with asset processes and audits
Security and Compliance:
Apply security controls and best practices
Monitor risks and recommend improvements
User Training and Education:
Deliver training on systems and cybersecurity




Promote effective use of tools across the business
Required Skills and Qualifications and required experience:
5+ years IT support / engineer experience
Degree in IT or related field
Solid Windows/Mac + networking knowledge
Experience troubleshooting across systems and networks
ITIL knowledge (incident/change/problem management)
Strong communication and stakeholder management
Relevant certifications (A+, MCP, CCNA) beneficial
Lead us to be "RARELY SATISFIED"
Make things better each day; "PROGRESS OVER PERFECTION"
Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"
Deliver something great; "WINNING IS A TEAM SPORT"
Be clear and honest, "COMMUNICATING FOR IMPACT."
#J-*****-Ljbffr

📌 It Engineer (New South Wales)
🏢 Shark Ninja
📍 New South Wales