You will support the specialised IT team to deliver exceptional service to our internal clients in a national role.
A role which will afford you the opportunity to develop and grow your skills and career.
The role supports the firm by assisting our diverse and specialised IT team through both in person and virtual channels.
You will be actively involved in a wide variety of tasks and play a key role in supporting our team with the resolution of IT and technical issues along with the implementation of new processes.
The Role
Provide Level 1 and 2 technical support in a Microsoft 365 environment
Manage daily priorities and deal with urgent requests
Assist in the management of end user PCs, printers, mobile phones, applications and peripherals
Provide assistance with setup, problem solving and management of video conferencing equipment
Ensure the ongoing provision of services
Install base software on networked and stand alone PCs
Remain up to date with current applicable IT trends
Manage users, computers and their security permissions
You will ideally have:
A tertiary qualification in Information Technology
Up to two years' experience in a IT Help Desk role in a professional services environment (law firm)
A passion for delivering exceptional, timely client service
The ability to communicate effectively with a wide range of stakeholders both written and verbal
A team player attitude, whilst also demonstrating the ability to work autonomously
About Us
Piper Alderman is a premier commercial law firm with offices in Sydney, Brisbane, Adelaide, Perth, Darwin, and Melbourne.




We work with clients across Australia and internationally to achieve practical commercial outcomes, innovation in service delivery and deep engagement across multiple industries.
Piper Alderman's vision is toDeliver client outcomes with responsive, commercially decisive expert advice.
Piper Alderman prides itself on being a collaborative law firm where high achieving ambitious team members can succeed in achieving their career goals whilst performing challenging and rewarding work.
At Piper Alderman we promote a culture of excellence, collaboration and teamwork.
We recognise and support individuals and invest in their continued professional development.
Our staff benefits include
Learning and development opportunities to support career growth including generous study support options
An attractive Parental Leave policy offering up to 26 weeks paid leave
Automatic acceptance into the group Salary Continuance insurance plan
Purchased annual leave options
Both a firm wide and discretionary bonus program
A range of fun office and team events all year round so we make sure we are connecting socially as often as possible!
A range of corporate discounts
Employee-led Diversity & Inclusion and Reconciliation Committees and the prospect to participate in pro-bono work
Piper Alderman is committed to creating a diverse and inclusive workplace.
We aim to attract and retain the best people and provide an workplace where those people can be their authentic selves.
We value diversity of thought and experience and aim to ensure all our people are valued and respected.
People from all backgrounds are encouraged to apply.
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📌 It Help Desk Officer (Brisbane)
🏢 Piper Alderman
📍 Brisbane