Inner West Sydney
Asset Finance | Commercial Collections
Established Finance Business
Remuneration: to $90k plus super
About the Company
Our client is an established Australian finance business providing funding predominantly for vehicles.
With a long-standing presence in the market, the business prides itself on building strong customer relationships and providing responsive, practical service.
This is an opportunity to join a close-knit team where you will have responsibility for managing customer accounts and working directly with senior management.
About the Role
Reporting to the General Manager, you will be responsible for managing the collection of overdue customer accounts and working with customers to resolve payment issues.
This is a hands-on collections role where you will communicate directly with customers, brokers and external parties to understand individual circumstances, negotiate appropriate payment arrangements and achieve positive recovery outcomes.
You'll manage accounts through the collections process and provide regular updates on overdue accounts.
Where matters become more complex, you'll work closely with senior management and external recovery specialists.
The role also provides exposure to insolvency matters, asset repossessions and loss recovery.
Key Responsibilities
Manage a portfolio of overdue customer accounts
Contact customers regarding outstanding payments and negotiate appropriate payment arrangements
Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements
Respond to enquiries from customers and brokers in a skilled and timely manner
Liaise with administrators, liquidators, bankruptcy trustees, accountants and legal professionals where required




Maintain accurate records and provide regular reporting on overdue accounts
Escalate more complex recovery matters to senior management
Assist with the repossession and sale of motor vehicles and other financed assets where required
Work with external collection and recovery specialists on more complex matters
Build strong working relationships with customers and internal and external stakeholders
About You
Previous collections experience within asset finance, equipment finance, banking or a related financial services environment
Experience managing overdue customer accounts and negotiating payment arrangements
Strong communication and relationship-building skills
A practical and professional approach to resolving difficult customer situations
Good organisational skills with the ability to manage your own portfolio and priorities
Strong attention to detail and accurate record keeping
Confidence dealing with customers, brokers and external professional advisers
Working knowledge of Microsoft Word, Excel and Outlook
What's On Offer
Broad collections role with ownership of your own portfolio
Exposure to commercial collections, insolvency and asset recovery matters
Work directly with experienced senior management
Close-knit and supportive working environment
Remuneration subject to experience
Our client is looking for someone who takes ownership of their work, communicates well and enjoys finding practical solutions to problems.
You'll be joining a small team where your contribution is visible and where strong relationships with customers and colleagues are important.
If you're an experienced Collections Officer looking for a role where you can manage accounts from initial arrears through to more complex recovery matters, we'd welcome a confidential discussion.
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📌 Collections Officer (New South Wales)
🏢 Thomas Executive
📍 New South Wales