As a Customer Service Officer working at our premier leisure facilities, including The Harold Holt Swim Centre and Prahran Aquatic Centre, you will be the first point of contact for our members and visitors. Your excellent communication skills, friendly attitude, and attention to detail will ensure that every guest enjoys a positive and welcoming experience.

You will provide accurate information about our facilities, programs, and memberships, both in person and over the phone, while maintaining a skilled and efficient front-of-house presence.

What's on Offer

An inclusive, community-focused working environment

Multiple casual positions

Hourly rate of $***** + 12% superannuation

Key Responsibilities

Deliver a consistently high level of customer service to internal and external stakeholders

Provide up-to-date and accurate information regarding centre facilities, services, and programs

Supervise public entry and manage transactions in accordance with council and centre procedures





Maintain a professional and approachable manner at all times

What We're Looking For

To be successful in this role, you will need :

A current Employee Working with Children Check

Valid CPR and First Aid (HLTAID009 & HLTAID011) certifications

Excellent communication and interpersonal skills

Proven ability to manage transactions accurately

Previous experience in a busy, customer-facing environment

Availability to work a flexible roster including early mornings, evenings, and weekends (shifts typically range from 4–5 hours)

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

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📌 Customer Service Officer (Melbourne)
🏢 City Of Stonnington
📍 Melbourne