Receptionist & Customer Care Officer
Location:Rookwood, NSW
Contract:6-Month Temporary Assignment
Pay Rate:$***** per hour
About the Role:
We are seeking a compassionate and professionalReceptionist / Customer Care Officerto join a busy and supportive team on a 6-month contract.
This is an important front-line role where you will provide exceptional customer service and support to visitors, families, and community members.
We are looking for someone with outstanding people skills, patience, empathy, and a genuine desire to help others.
Key Responsibilities:
Welcome and assist visitors in a professional manner
Respond to customer enquiries via phone, email, and in person
Provide information regarding services and processes
Manage reception duties, appointments, and administrative tasks
Maintain accurate records and documentation
Liaise with internal teams to ensure a seamless customer experience




Support customers and visitors with empathy and understanding
Handle sensitive situations with discretion and professionalism
About You:
Previous experience in reception, customer service, or administration
Exceptional communication and interpersonal skills
A patient, empathetic, and compassionate approach
Strong organisational and time-management abilities
Excellent attention to detail
The ability to remain calm and skilled in sensitive situations
Proficiency in Microsoft Office and general computer systems
A positive, proactive, and supportive attitude
What's on Offer?
Competitive pay rate of$40 per hour
6-month contract opportunity
Supportive and professional team environment
Meaningful and rewarding customer-focused work
Convenient Rookwood location
#J-*****-Ljbffr

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