Wormald is seeking an experienced Administrator to join our Victorian Service team and support the quoting and estimating of fire system repairs and replacements.
This is a rewarding, fast-paced role where you'll play an important part in converting technicians' service reports into accurate, professional customer quotes.
Your strong attention to detail, organisation skills and ability to work to deadlines will make a real difference to our customers and service team.
Based in Bentleigh East, you'll become part of a friendly and supportive Victorian Service team within a leading fire protection business.
Join a friendly and supportive team
Outstanding career opportunities with a national fire industry leader
About the Company
Wormald have been designing, installing and servicing fire protection systems since **** and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand.
Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.
About the Role
Based in East Bentleigh, Melbourne, an exciting opportunity has opened up for an experienced administrator.
This role supports the Victorian Service Department quoting on defects and repairs as reported from the service team.
You will use your extensive administration and customer service experience ideally obtained in the building services industry to meet our customer service requirements.
You will work directly with field supervisors, field technicians, clients and third-party providers, coordinating our client and business needs.
Yourprimary dutieswill include, but are not limited to:-




Record management of defect details into the Sales/Pronto CRM tool
Developing a sound knowledge and understanding of the defect rectification process and conveying clear and concise information to clients
Providing quotations and company standardised pricing, when required
Following up calls to clients to resolve outstanding issues
Resolving and closing all opportunities, as quickly as possible
Developing and fostering close business relationships with all stakeholders
Acting as the conduit between field-based staff and external clients
Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
We require someone who possesses the followingqualities:
A motivated self-starter with exceptional organisational skills
Ability to multi-task
Ability to achieve deadlines with excellent time management skills
Strong focus on delivering customer service excellence
High level of written and verbal communication skills
Proficient in Microsoft Office, Pronto (or other ERP's)
Previous experience working closely with internal and external stakeholders, including business customers is a must.
This is an outstanding opportunity for an individual who is highly motivated with excellent people skills.
In return you will receive a competitive remuneration package with the prospect of excellent career advancement opportunities for the right person.
Wormald recognises that a diverse workforce is essential to our ongoing business success and encourages applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.
Only shortlisted applicants will be contacted.
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📌 Administrator (Quotes) (Melbourne)
🏢 Wormald
📍 Melbourne