HOBAN Recruitment is currently seeking an experiencedCustomer Assistance Coordinatorto join a dynamic and collaborative team based inKilsyth, VIC.
This is an exciting opportunity for a customer-focused professional who enjoys problem-solving, managing multiple priorities and building strong relationships with customers.
You'll be part of a small, supportive team responsible for managing customer orders from initial enquiry through to delivery.
About the role
As the Customer Assistance Coordinator, you will be the single point of contact for assigned customer accounts, managing the full order lifecycle and ensuring orders are processed and delivered within agreed timeframes.
Your responsibilities will include:
Managing customer accounts from new customer set-up and order entry through to fulfilment and delivery
Acting as the key point of contact between customers, distribution centres, warehouses, manufacturing sites and internal teams
Processing and modifying customer orders and providing regular updates throughout the order lifecycle
Investigating and resolving complex customer enquiries and escalating issues where required
Liaising with warehouse and dispatch teams to coordinate customer orders
Managing product-related enquiries and escalating technical queries to the appropriate team
Maintaining accurate records of customer interactions and orders within internal systems
Ensuring relevant shipping and export documentation is completed accurately and in line with requirements
Processing customer claims and rebates
Supporting customer visits to local facilities when required
Contributing to process improvement initiatives and broader team goals
Working collaboratively with colleagues to manage a high volume of customer enquiries efficiently
About you
We're looking for someone who thrives in a busy customer service environment and enjoys finding solutions.
You'll ideally bring:
Previous experience in customer service, order management, customer assistance or coordination




Excellent verbal and written communication skills
A clear and professional telephone manner
Robust email and written communication skills
Excellent attention to detail and accuracy
Strong organisational skills and the ability to manage competing priorities
A team-oriented approach and genuine team mentality
Confidence knowing when to resolve an enquiry independently and when to elevate
Strong problem-solving skills and a willingness to investigate issues thoroughly
The ability to learn new systems and processes quickly
Experience within the automotive, heavy vehicle, engine parts, manufacturing or industrial sectors will be highly regarded, however, experience in a fast-paced customer service environment is equally valuable.
Technology & systems
You don't need to know every system from day one.
What's most important is that you're tech-savvy, adaptable and a quick learner.
Experience with any of the following will be advantageous:
Salesforce / Service Cloud
Oracle
Conexiom or similar purchase order mapping systems
CRM or order management platforms
The team is also introducing new technology designed to reduce manual administration and improve efficiency, making this a great opportunity for someone who enjoys learning new systems and looking for smarter ways of working.
What's on offer
Full-time, permanent position
Monday to Friday
Comprehensive training and onboarding
Supportive and collaborative team environment
Opportunity to develop your skills and career within a global organisation
A role where your ideas and contribution to process improvement are encouraged
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** visit additional contact details.
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📌 Customer Service (Melbourne)
🏢 HOBAN Recruitment
📍 Melbourne