The Café & Food Services Assistant is a dual-role position that supports both café and catering operations.
The café role involves providing excellent customer service to residents, employees, and visitors while maintaining food safety, hygiene, and cleanliness standards.
You will contribute to the preparation and service of barista coffee making, meals, snacks, and beverages and support cleaning duties across both dining and catering areas.
This position plays a vital role in enhancing the resident dining experience, promoting resident choice, and supporting the smooth operation of food services within the facility.
Working closely with the Senior Cooks and Catering Team, you will assist with meal preparation, service, cleaning, stock rotation, and ensuring a protected and welcoming dining experience for residents.
Key responsibilities
Deliver excellent customer service in the café with a friendly, professional manner, ensuring a welcoming environment
Prepare quality barista coffee, hot and cold beverages and food preparation/plating in a fast-paced café environment
Operate the point-of-sale system, process EFTPOS and cash payments, and issue receipts
Maintain, reconcile, and balance the café float daily; report any variances
Restock shelves, fridges, and display cases, rotating stock for freshness whilst keeping the café area clean, tidy, and well-presented at all times
Assist in the preparation of meals for special events, functions, or celebrations as directed
Prepare drinks, special fluids, and meal trays according to individual resident requirements
Assist with meal plating, ensuring food is presented attractively and served at the correct temperature
Deliver meals to residents and assist with the collection and clearing of trays and trolleys
Maintain dining areas, kitchens, equipment, and workspaces to a high standard of cleanliness
About you
Previous café, hospitality or barista experience is desirable
Demonstrates a genuine commitment to providing excellent customer service




Takes pride in maintaining high standards of cleanliness and presentation
Has a positive, flexible, and team-focused attitude
Is reliable, punctual, and well organised
Can work independently and follow instructions accurately
Has strong communication and interpersonal skills
Understands the importance of resident dignity, choice, and person-centred care
Ability to work effectively as part of a team
Strong attention to detail and organisational skills
Ability to work effectively as part of a team.
Strong attention to detail and organisational skills.
Ability to follow food safety and infection prevention requirements.
Availability to work a variety of shifts across Monday to Sunday.
Experience working within aged care, healthcare, disability services, hospitality, or a similar environment.
Knowledge of food safety principles and hygiene practices.
Why Join Us?
At Cooinda, you will be part of a supportive and dedicated team making a real difference in the lives of older people in our community.
A values-driven organisational culture
Ongoing training and development opportunities
A supportive and inclusive team environment
Salary packaging benefits to maximise your take-home pay
The opportunity to work for a respected local not-for-profit organisation
About us
Cooinda is an award-winning not-for-profit aged care organisation with over 50 years of proud history, providing outstanding person-centred care to older people and their families within our residential aged care facility and across the community.
Our team is committed to delivering high-quality services that support the dignity, wellbeing, and independence of every resident.
Salary Packaging Benefits
Up to $****** per fortnight towards rent, mortgage, school fees, and other everyday expenses.
Up to $****** per fortnight towards meals, entertainment, and recreational activities.
Please note:Visa sponsorship is not available for this position.
Only applicants with unrestricted working rights in Australia will be considered.
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📌 Café & Food Services Assistant - Benalla (Victoria)
🏢 Cooinda Village
📍 Victoria