Service Desk Engineer
Salary: £28,000 – £32,000 per annum
The Role
Are you currently working in a 1st Line Support position and ready for the next step in your IT career?
This chance is ideal for someone who has built a solid foundation in IT support and is looking to move into a more technical role within a busy Managed Service Provider.
You'll take on more complex issues, work closely with experienced senior engineers, and gain exposure to a wide range of technologies, clients, and projects.
You'll be supported in developing your technical skills while taking greater ownership of incidents, troubleshooting, and infrastructure‐related work.
Key Responsibilities
Investigate and resolve support issues escalated from 1st Line teams
Support users across Microsoft 365, Windows environments, servers, networking, and business applications
Work alongside senior engineers to diagnose and resolve more complex technical problems
Manage and prioritise tickets in line with agreed service levels
Assist with system upgrades, migrations, and infrastructure projects
Carry out routine maintenance and health checks across client environments
Create and maintain explicit technical documentation
Contribute ideas to improve support processes and service delivery




What We're Looking For
Experience within a 1st Line Support, IT Support, Service Desk, or Helpdesk role
Strong troubleshooting skills and a genuine interest in developing technically
Experience supporting Microsoft 365 and Windows environments
Understanding of ticketing systems and working to SLAs
Valuable communication skills and a customer‐focused approach
IT qualifications or certifications would be beneficial but are not essential
Microsoft certifications or training in Microsoft 365, Azure, or Windows technologies would be advantageous
Full UK driving licence
Why Apply?
Clear prospect to progress into a dedicated 2nd Line position
Exposure to a broad range of technologies and client environments
Support from experienced senior engineers and technical leadership
Involvement in project work alongside day-to-day support
Long-term progression towards 3rd Line or infrastructure‐focused roles
Interested?
If you've gained solid experience in 1st Line support and are looking for a prospect to broaden your technical skills and take the next step in your career, we'd like to hear from you.
Apply
Now
#J-*****-Ljbffr

📌 Service Desk Engineer City Of Ipswich (Ipswich City) (Victoria)
🏢 Cooper Lomaz
📍 Victoria