Smile Partners Australia – Shailer Park QLD
At SmileStyle Orthodontics, we're a leading orthodontic practice committed to making every patient feel valued and cared for.
Our patient-centric approach, combined with cutting-edge technology and a supportive work environment, makes us a great place to build your career.
We're seeking aPatient Conciergeto join our team and act as the first point of contact in our practice!
You'll play a vital role in shaping each patient's journey - from the very first smile at the front desk to their final wave goodbye.
The Patient Concierge reports to our Practice Manager and is an integral part of the front office team across ourShailer Park & Capalabalocations.
This is a great opportunity to join a warm, professional and purpose-driven team where your role truly makes a difference.
You'll create calm, confident and positive patient experiences and work alongside a highly experienced specialist team.
Our team enjoys a4-day working week
We love recognising and celebrating the achievements of our team
Strong training and support to advance your dental career
We're a supportive, motivated, and fun working environment!
Access an Employee Assistance Programme and benefits including retail discounts & gym memberships
About You
Own transport is essential,



to travel between Shailer Park & Capalaba practices
This role combines high-level customer service with administrative support to provide excellent patient care
You have a warm, professional manner and a genuine love for excellent customer service
Advanced computer literacy is essential
Strong attention to detail, organisation, and communication skills
You keen to learn, grow and contribute to the practice
About the Role
Warmly welcome patients and visitors with a friendly and qualified approach.
Answer telephone calls and emails promptly and provide accurate information regarding appointments and services.
Efficiently manage the appointment schedule, including new patient consultations, commencement of orthodontic treatment, observations, treatment adjustments and periodic reviews.
Support patients through the check-in and check-out process, including payment processing and scheduling follow-up appointments.
Assist with the collection and review of medical histories, patient information and consent forms.
Maintain a tidy and welcoming reception environment and uphold patient confidentiality at all times.
Liaise closely with our clinical team to ensure timely, coordinated and exceptional patient care.
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📌 Patient Concierge (Brisbane)
🏢 Smile Partners Australia
📍 Brisbane