We're a boutique IT company doing technology exceptionally.
We're passionate about cybersecurity.
We're a small team where everyone's contribution matters.
We promote from within and invest in our people because that's how we've kept our clients and built the business.
The Role
Can you make sure our invoices are right and our quotes are timely?
Can you help improve our processes and save money for our clients?
Can you pick up different systems and move between different jobs, clients and vendors?
Producing monthly billing from our ticketing system (Zendesk) and verifying data accuracy
Managing Microsoft licensing for clients, including processing changes as organisations grow or change
Preparing hardware quotes for clients
Creating and amending quotes, proposals, and invoices
Liaising with vendors and ordering products
Sending and following up client invoices and payments
Responding to client billing and account queries
Conducting annual billing reviews and updates
Basic bookkeeping functions
Ordering and shipment tracking
Maintaining accurate customer database records
Booking and preparing for client meetings
About You
Do you want to work in a small team where your contribution matters with the opportunity to learn and grow?
Do you enjoy work with a monthly rhythm, but every day is different?
You take pride in getting things right the first time.
You are organised and able to work independently.
You communicate professionally and follow through on tasks.
You are proactive, adaptable, and comfortable taking ownership.




You believe in using technology to work smarter, not harder.
You are comfortable learning new tools, improving processes, and finding practical ways to reduce manual work and improve consistency.
You will bring
Strong attention to detail and a high level of accuracy
The ability to thrive in a complex and ever-changing environment
Comfort working with ambiguity
Fast learner
Ability to turn a rough brief into finished work
Experience in billing, invoicing, or sales administration
Familiarity with accounting software such as Xero
Professional written communication skills
Certificate III in Business Administration or equivalent experience
Willingness to learn new systems and skills, including AI
Experience with Zendesk, Chargebee, Dropbox, or Dext is an advantage but not a requirement - training will be provided where needed.
Experience in IT is an advantage but not a requirement
Why Uptake Digital
Adaptable to suit your lifestyle- approx*****hours per week across Monday to Friday by agreement.
Hybrid work by arrangement after initial training.
Location- our office is in Docklands, a short walk from Southern Cross Station and right next to Marvel Stadium
Small team, real impact- your work directly shapes how we operate and how our clients experience us
Competitive pay- $40-$44 inc. casual loading per hour plus superannuation, commensurate with experience
Uptake Digital is committed to diversity and equal opportunity.
We welcome applications from all backgrounds.
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📌 Sales Administration Assistant (Melbourne)
🏢 Uptake Digital
📍 Melbourne