Outbound Contact Centre Agents - Multiple Opportunities
Abbotsford, Melbourne VIC | Upcoming Campaigns | September-November ****
Kennedy Reid is partnering with a leading organisation in shareholder and investor engagement.
Successful applicants will complete the required background screening in advance and be considered for temporary outbound calling campaigns taking place between September and November ****.
Assignments may be offered at short notice and will vary in duration.
You must therefore have reliable weekday availability throughout this period and be able to work onsite in Abbotsford.
Your responsibilities
Making outbound calls to shareholders and providing clear, accurate information
Collecting and recording relevant information and shareholder feedback
Responding professionally to questions and escalating enquiries when required
Coordinating the re-mailing of documents
Maintaining accurate records of all interactions
Following scripts, company procedures and relevant regulatory requirements
Delivering consistently high-quality customer service
Meeting roster, attendance and punctuality expectations
About you
To be considered, you will need:
Previous contact centre experience
Confidence making a high volume of outbound calls
Excellent verbal and written communication skills
A professional, patient and customer-focused approach
Strong attention to detail and the ability to accurately record information
General computer literacy and basic knowledge of Microsoft Word, Teams and Outlook




The ability to receive coaching and quickly learn campaign-specific information
Excellent reliability, punctuality and commitment to agreed rosters
Availability for temporary assignments between September and November ****
Willingness to promptly complete all required pre-employment background screening
Hours and location
The roles will be based onsite inAbbotsford, Melbourne.
Campaign rosters are expected to operate Monday to Friday, generally between 10:00am and 6:00pm, with no weekend work currently anticipated.
Campaign training may be scheduled between 10:00am and 2:00pm, depending on operational requirements.
The office offers
A large, energetic and collaborative open-plan setting
Comprehensive campaign training and test-call preparation
Ongoing coaching and support from Team Leaders
Free onsite parking, subject to availability
Additional nearby parking options
A bus service stopping directly outside the office
Approximately a 14-minute walk from Victoria Park Station
Professional-casual dress standards
Important information
This advertisement is for a pre-screened talent pool.
Completing the recruitment and background-screening process does not guarantee an assignment, minimum hours or ongoing employment.
Campaign dates, duration and roster requirements will be confirmed as opportunities become available.
If you are an experienced Contact Centre Agent who can commit to reliable availability throughout September, October and November, we would love to hear from you.
#J-*****-Ljbffr

📌 Outbound Contact Centre Agents - Multiple Opportunities (Melbourne)
🏢 Kennedy Reid
📍 Melbourne