Melbourne, Australia | Posted on 18/08/2026
Initial Contract Duration 6
Job Opening Status Open
Extension Options 1
Location VIC; NSW
Security Clearance NV1
City Melbourne
Province Victoria
Country Australia
Postal Code ****
Job Description
Job Title
: Network Assurance Engineer/Specialist (L2–L3) & NetworkAssurance Lead
Role Overview
The Network Assurance function is responsible for 24/7operational support, incident management, escalation handling, and continuousimprovement of enterprise and service‐provider network environments.
Roles spanfrom entry‐level monitoring and support (L0) through advanced troubleshooting,design authority (L3) and operational leadership (Lead).
Level
Title
Experience
L2
Network Assurance Specialist
5–7 years
L3
Senior Network Specialist
10+ years
Lead
Network Assurance Lead
******* years
Core Responsibilities (Applicable Across All Levels)
Monitor, manage &resolve; network incidents, problems, changes, ensuring SLA/KPI compliance.
Own incident lifecyclefrom detection to resolution, including documentation and knowledge updates.
Perform escalationmanagement, coordinating with internal teams, vendors, and partners.
Ensure adherence tocustomer SLAs and deliver high-quality customer experience.
Operate in a 24/7support environment, providing business‐hours onsite and on‐demand remoteescalation.
Use ITSM, monitoring,and observability tools for event management, troubleshooting, and reporting.
Maintain strongdocumentation, communication, and collaboration across global stakeholders.
Level‐Specific Responsibilities
L2 – Network Assurance Specialist
Should own the incident, and work with Network/FunctionLead and other teams to completely resolve the issues and document theprocedures.
Overview all the incidents, problems,



Changes inNetwork track and ensure all SLA's/KPI's are met.
Adherence to customer SLA and End customer Experience.
Act as escalation point for complex network incidentsand recurring issues.
Perform advanced troubleshooting and root causeanalysis.
Support problem management, new project rollouts, andservice acceptance.
Provide design‐level understanding to improveoperational stability.
Mentor L0/L1 engineers and improve operationalprocesses.
Perform systematic troubleshooting of routing,switching, wireless, SD‐WAN, DDI, WAN optimization, and 4G/5G
L3 – Senior Network Specialist
Serve as technical authority and final escalation pointfor critical network issues.
Lead design and architecture decisions for enterpriseand cloud‐based networks.
Drive incident, problem, and change governance ensuringSLA/KPI compliance.
Perform complex troubleshooting across WAN, SD‐WAN,wireless, and security domains and deep root cause analysis
Problem Management, New project roll out andacceptance, Advanced troubleshooting
Therole is focused on the break-fix support, operational, platform lifecyclemanagement and Escalation management
Adherenceto customer SLA and End customer Experience.
Mentor engineering teams and lead major incidentresolutions.
Support lifecycle management, upgrades, migrations, andnew capability introduction.
Network Assurance Lead
Lead and manage multi‐tierAssurance teams (L2–L3).
Drive operationaltransformation, automation, continuous improvement, innovation,



and serviceexcellence.
Define and own SLAframeworks, escalation models, and KPI governance.
Own customersatisfaction, contractual compliance, and financial performance.
Lead problemmanagement, advanced troubleshooting, and new capability rollout.
Monitor fault queues, manageclient expectations, and elevate critical issues as needed
Manage vendors,licensing, rosters, staffing, certifications, and succession planning.
Ensure compliance withITIL, change management, and security frameworks.
Act as seniorstakeholder interface for customers, vendors, and internal leadership.
Integrate Assurance, Activation, and Project Deliveryinto a unified model.
Technical Skills (Depth Increases by Level)
Routing & Switching:
BGP, OSPF, EIGRP, VLANs, STP, VPN, IPsec
Platforms:
Cisco IOS /IOS‐XE, Nexus, ACI, Juniper, Aruba/HP (ClearPass), Cisco Prime, DNAC andWAAS
Process & Soft Skills (All Levels)
Robust understanding of ITIL, Change Management, andIncident Management
Excellent documentation, communication, andcollaboration skills
Ability to work with global teams, vendors, andcustomers
Flexible to work in 24/7 operational environments
Certifications
Preferred (by level)
CCNA required
Lead: Professional‐level certifications plus leadershipand ITIL 4 credentials
Key Attributes
Customer‐centric mindset with strong operationaldiscipline
Ability to work under pressure during major incidents andservice outages
Continuous learner with strong technical curiosity toadopt new technologies and operational practices
Strategic thinking, people leadership, and commercialawareness
Flexibility to work in a 24/7 operational environmentand across teams
Effective communication, collaboration, anddocumentation skills
#J-*****-Ljbffr

📌 Network Engineer (Melbourne)
🏢 Indigitise
📍 Melbourne