Marketing Intern – Student & Client Engagement
We are looking for a friendly, proactive, and service-oriented Marketing Intern – Student & Client Engagement to support the Marketing Department in welcoming and assisting prospective students, parents, visitors, and other university clients.
The intern will serve as one of the first points of contact for people seeking information about University of Puthisastra (UP), providing a welcoming experience through both physical and digital channels.
The role will support inquiries received through social media, messaging platforms, phone calls, walk-ins, events, and other university communication channels.
This position is ideal for a student or recent graduate who enjoys communicating with people, is interested in education and marketing, and wants to gain practical experience in customer service, student recruitment, lead management, digital communication, and university marketing.
II.
Duties and Responsibilities:
The overall job description below outlines the main areas of responsibilities of the Employee:
1. Student & Visitor Welcome
Welcome prospective students, parents, visitors, and clients who visit UP.
Provide a friendly and professional first impression of the university.
Understand visitors' needs and direct them to the appropriate department, faculty, or staff member.
Provide basic information about UP's academic programs, admission process, facilities, student activities, and university services.
Assist with campus visits, information sessions, open days, exhibitions, and recruitment events.
2. Digital Inquiry Management
Monitor and respond to inquiries received through official digital channels, including Facebook, Instagram, Telegram, website inquiries, and other messaging platforms.
Provide accurate and timely responses to prospective students and parents.
Follow approved communication guidelines, FAQs, and key messages provided by the Marketing Department.
Escalate complex or specialized inquiries to the appropriate team or faculty.
Ensure inquiries are followed up appropriately and professionally.
Collect and record prospective student information from online and physical inquiries.




Maintain accurate records of leads and inquiry status in the assigned database, CRM, or tracking sheet.
Support the Marketing and relevant university teams in following up with prospective students.
Help monitor whether inquiries have been responded to and followed up.
Identify common questions, concerns, and areas where prospective students need additional information.
4. Marketing & Recruitment Support
Support student recruitment campaigns and outreach activities.
Assist with school visits, education fairs, exhibitions, campus tours, and promotional activities.
Distribute brochures, promotional materials, and other communication materials.
Support event registration and prospective student engagement activities.
Assist the Marketing Team with simple administrative and coordination tasks related to campaigns.
5. Communication & Content Support
Help prepare basic responses, messages, and information for prospective students.
Support the collection of student testimonials, frequently asked questions, and useful information for marketing purposes.
Provide feedback to the Marketing Team on questions and topics frequently raised by prospective students.
Assist with basic social media engagement and community management when required.
6. Internal Coordination
Coordinate with Admissions, faculties, academic departments, and other relevant teams to ensure accurate information is provided to prospective students.
Ensure inquiries that require specialist assistance are transferred to the appropriate staff.
Support the Marketing Team during busy recruitment periods and major university events.
7. Reporting & Administration
Maintain daily or weekly records of inquiries, visitors, and leads.
Support the preparation of basic reports on inquiry volume and lead sources.




Keep information and communication materials organized and up to date.
Execute other relevant tasks assigned by the Line Manager to support the Marketing Department.
III.
Minimum Qualifications and Requirements:
1. Experience:
Previous experience in customer service, sales, marketing, student services, reception, events, or volunteer activities is an advantage but not required.
Fresh graduates and students with strong communication skills are welcome to apply.
2. Education:
Currently pursuing or recently completed a Bachelor's degree in Marketing, Business Administration, Communications, Education, Technology, or a related field.
University or school students seeking an internship opportunity are encouraged to apply.
Basic proficiency in Microsoft Office or Google Workspace.
Comfortable using social media and digital communication platforms.
Ability to learn CRM, lead management, and university information systems.
Basic data entry and record-keeping skills.
4. Communication & Soft Skills:
Friendly, approachable, and service-oriented personality.
Robust verbal and written communication skills.
Good listening and interpersonal skills.
Able to communicate professionally with students, parents, visitors, and colleagues.
Patient and confident when handling questions.
Good attention to detail and accuracy when providing information.
Proactive, responsible, and willing to learn.
Able to work independently while also supporting a team.
Gain hands-on experience in marketing, student recruitment, customer service, and digital communication.
Develop practical experience in managing prospective student inquiries and leads.
Learn how a university's marketing and student recruitment activities operate.
Gain experience working with social media, CRM/lead management, events, and campus engagement.
Work closely with the Marketing Department and other university teams.
Build professional communication, customer service, and relationship-management skills.
Potential opportunities for future employment based on performance and organizational needs.
#J-*****-Ljbffr

📌 Marketing Intern – Student & Client Engagement (Queensland)
🏢 Puthisastra
📍 Queensland