CRM and Loyalty Specialist (6m contract)
CRM and Loyalty Specialist (6 month contract)
So...who are we?
Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. Our portfolio includes iconic brands like
RYOBI
,
AEG
,
Hoover
,
Vax
,
Kango
, and
Empire
— names you know, trust, and probably have in your garage or shed.
At TTI, we're all about innovation, collaboration, and creating exceptional experiences — for our customers and our people. We're proud of our culture, and we're reliable about helping you grow, thrive, and make a real impact.
About the role
We're looking for a
Loyalty & CRM Specialist
to join our Customer & Strategy team. Reporting to the
Senior CRM & Loyalty Manager
, you'll be the go‐to expert for driving customer engagement, retention, and lifetime value through smart, data‐driven campaign execution. This is a new team under fresh management with exciting growth plans!
You'll manage CRM platforms, design and execute targeted campaigns, optimise loyalty programs across our consumer brands and perform analysis deep‐dives to drive a data‐driven culture. This role is all about creating personalised experiences that connect with our customers and deliver real commercial outcomes.
Day-to-Day




Build and execute CRM campaigns that drive loyalty, satisfaction, and retention
Use data and insights to personalise customer journeys and improve engagement
Undertake analysis deep‐dives into campaign and testing performance, customer behaviour metrics and key KPI's to optimise relevance and create new opportunities
Manage audience segmentation and campaign planning across multiple brands
Collaborate with internal teams (Product, Marketing, Service, IT) and external partners (Retailers) to align CRM initiatives
Support strategic projects and contribute to broader marketing and commercial goals
What we're looking for
You're a CRM or loyalty pro who knows how to turn data into action. You're curious, analytical, and love creating experiences that matter. You'll need:
A degree in Marketing, Business, or relevant experience
Hands‐on experience with
Salesforce Marketing Cloud
Skills in
HTML, CSS
, and email marketing best practices
Strong analytical skills and a customer‐first mindset
Ability to build relationships and influence stakeholders across the business
Bonus points if you've worked on loyalty or CX programs!
What we can offer you
Generous product discounts (yes, you'll want everything!)
Recognition programs and team celebrations
Learning and development opportunities
Paid parental leave, and more!
#J-*****-Ljbffr

📌 Crm And Loyalty Specialist (6M Contract) (South Australia)
🏢 Ryobi
📍 South Australia