Sunshine Coast Orthopaedic Group – Maroochydore QLD
Sunshine Coast Orthopaedic Group provides world-class orthopaedic care with a compassionate, individualised approach for every patient. Our specialist orthopaedic surgeons treat conditions of the spine, knee, hip, ankle, shoulder, elbow and hand — from acute sporting injuries to age-related conditions and chronic pain. We're committed to high-quality, evidence-based care and collaborative treatment plans, and our team works in a professional, supportive environment focused on excellence in patient outcomes and service.
About Us
Sunshine Coast Orthopaedic Group provides world-class orthopaedic care with a compassionate, individualised approach for every patient. Our specialist orthopaedic surgeons treat conditions of the spine, knee, hip, ankle, shoulder, elbow and hand — from acute sporting injuries to age-related conditions and chronic pain. We're committed to high-quality, evidence-based care and collaborative treatment plans, and our team works in a professional, supportive environment focused on excellence in patient outcomes and service.
About the Role
This full-time, on-site Operations Manager role oversees the day-to-day running of the clinic — appointment scheduling, patient flow, and coordination between clinical and administrative teams — to keep service delivery smooth and consistent.
Monitor performance metrics, manage budgets, and support compliance with healthcare regulations
Lead process improvements and implement current technologies to enhance efficiency and patient experience
Supervise administrative staff and manage rosters
Manage relationships with vendors and suppliers, private health funds, hospitals, and external allied health providers




Maintain clinic policies and procedures
Prepare reporting for business meetings, and work closely with surgeons and practice leadership on strategic initiatives and quality improvement
Recruit, onboard, and train new administrative and support staff
Oversee workplace health and safety (WHS), incident reporting, and risk management
Work closely with our Marketing and Events Manager to support marketing, community engagement, and referrer/GP relationship activities to grow the practice
Oversee facilities, equipment, and IT systems to ensure the clinic is well-maintained and fully operational
Contribute to business planning, forecasting, and negotiation of supplier and service contracts
What We're Looking For
Proven experience in operations management, preferably in healthcare, medical practice, or allied health settings
Strong skills in workflow optimisation, process improvement, and resource planning
Demonstrated people management, including team leadership, performance management, and staff development
Competence in budgeting, financial monitoring, and basic practice administration
Excellent communication and interpersonal skills, with the ability to collaborate across clinical and administrative teams
Proficiency with practice management software
Sound understanding of patient confidentiality, healthcare regulations, and quality and safety standards
Relevant tertiary qualification in business, health administration, management, or a related field (or equivalent experience)
Strong problem-solving, organisational, and time-management skills, with attention to detail and the ability to prioritise competing demands
Experience in an orthopaedic or specialist medical environment is beneficial but not required
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📌 Operations Manager (Queensland)
🏢 Sunshine Coast Orthopaedic Group
📍 Queensland