Souvlaki Time is looking for an experienced, confident and organised FOH Manager / Hostess to join our team.
This is a key role within our venue. You'll be responsible for creating a warm first impression for our customers, managing the flow of the dining room and ensuring our front-of-house operations run smoothly especially during busy services.
About the role
We are looking for someone with strong previous experience in a FOH Manager, Restaurant Manager or senior hospitality role.
A major part of this position will be managing our high volume of reservations, including organising table layouts, coordinating large bookings, managing seating times and ensuring the restaurant is set up efficiently for each service.
You'll need to be confident making quick decisions, communicating with staff and customers, and keeping the FOH running smoothly when the venue is extremely busy.
Key responsibilities
Managing the FOH team and coordinating service
Managing a high volume of bookings and reservations
Planning and organising table layouts to accommodate bookings efficiently
Coordinating large groups, table changes and seating times
Welcoming customers and creating a warm, positive first impression
Managing the flow of customers and ensuring efficient seating
Taking dine-in, takeaway and telephone orders accurately
Processing payments and confidently using the POS system
Communicating closely with the kitchen and FOH team
Ensuring food and drinks are served efficiently and professionally
Handling customer enquiries and resolving issues calmly and professionallyMaintaining high standards of customer service throughout the venue




Keeping the dining area, counter and service stations clean and organised
Assisting with opening, closing, setup and pack-down
Remaining calm, organised and in control during high-volume services
About you
Has strong previous experience as a FOH Manager, Restaurant Manager or senior hospitality supervisor
Is highly organised and confident managing large numbers of bookings
Can confidently plan and adjust table layouts
Has excellent customer service and communication skills
Is confident leading and directing a team
Can multitask and make quick decisions under pressure
Is friendly, approachable and professional
Is reliable, punctual and well presented
Has excellent attention to detail
Takes pride in creating a great customer experience
Can remain calm and organised when the venue is extremely busy
Is confident using POS and reservation systems
Has a positive, hands-on attitude and is willing to help wherever needed
Previous strong FOH management experience is essential.
Hours
Thursday - Saturday: 9:30am - 9:00pm
Sunday: 9:00am - 4:00pm
Thursday to Sunday availability is required, including evenings.
What we offer
Regular work across Thursday to Sunday
A leadership role within a busy and growing venue
Friendly and supportive team workplace
Staff meals
On-the-job training
Opportunities to grow within the business
A lively, fast-paced workplace centred around great food and great customer service
If you're an experienced FOH manager who thrives in a busy restaurant environment and loves creating an excellent experience for customers, we'd love to hear from you.
#J-*****-Ljbffr

📌 Foh Manager (Queensland)
🏢 Souvlaki Time
📍 Queensland