APG Workforce
are seeking an experienced
ICT Support Officer
for a contract role based in Canberra.
Start Date:
7 September ****
Duration:
3 months (with possible extension)
Hours:
37.5 hours per week
Location:
Office-based
The Role:
This is a 100% office-based Helpdesk role supporting a busy Australian Public Service (APS) environment.
Working within the Business Systems Unit (BSU), you will deliver frontline ICT support to staff across Australia and overseas. You'll be responsible for resolving technical issues, managing service requests, and supporting ICT systems in a Microsoft on-premise and cloud environment.
This role suits a proactive professional with robust troubleshooting skills, excellent communication, and a customer-focused approach.
Key Responsibilities
Provide ICT support across hardware, software, networks, user accounts and devices
Triage, resolve and elevate helpdesk requests in line with service levels
Administer user accounts, systems, software and ICT assets
Support ICT projects including upgrades, rollouts, testing and implementation
Maintain accurate service records, procedures, and knowledge articles




Liaise with internal stakeholders, vendors and service providers
Identify recurring issues and contribute to process improvements
Support cyber security requirements including patching, access management and incident reporting
Assist with maintenance of ICT hardware across office and building environments
Essential Criteria
Current Baseline Security Clearance (mandatory)
Australian Citizen
Demonstrated ICT support experience within the Australian Public Service (APS)
Strong troubleshooting skills across Microsoft on-premise and cloud environments
Ability to analyse issues, assess risks and implement practical solutions
Strong communication skills with both technical and non-technical stakeholders
Proven ability to manage competing priorities and meet deadlines
Team-focused approach with professionalism, integrity, and adherence to ICT governance and security
Desirable
Experience with
Active Directory (on-premise) and Azure AD
Understanding of
ITIL principles
#J-*****-Ljbffr

📌 Ict Support Officer - Aps (Canberra)
🏢 Apg Workforce
📍 Canberra