SHARED SERVICES SUPPORT OFFICER | GRAFTON NSW
JOIN TIDDA WORKFORCE
Tidda Workforce partners with government, infrastructure, and community organisations to connect talented people with meaningful employment opportunities.
We are committed to creating pathways, supporting diversity, and helping people build rewarding careers.
ABOUT THE ROLE
Tidda Workforce is currently seeking
Shared Services Support Officers
for an exciting opportunity with a large government organisation based in
Grafton, NSW
. Working within a fast-paced Shared Services team, you will provide customer support through phone, live chat, and online ticketing systems while helping employees and customers access important information, services, policies, and procedures. This role would suit candidates from customer service, administration, retail, reception, contact centre, shared services, or service desk backgrounds.
Role Details
Location: Grafton, NSW. Applicants must live locally as this role is 100% on site. Start Date: ASAP (pending checks). Contract Length: 3 Months. Pay Rate: $33 - $***** per hour + Super. Hours: 35 hours per week up to 7hr days.
Applications are being reviewed as they are received, with submissions closing on
Tuesday 18 August ****
. Early applications are encouraged.
KEY RESPONSIBILITIES
Provide customer support via phone, live chat, and ticketing systems
Respond to Tier 0 and Tier 1 enquiries
Deliver high-quality customer service and first-contact resolution
Process service requests and transactions accurately




Provide information relating to policies, procedures, and services
Maintain accurate records across multiple systems
Escalate issues when required
Participate in team meetings, coaching sessions, and ongoing training
Adhere to workforce scheduling and service level requirements
ABOUT YOU
You enjoy helping people, communicating with a wide range of customers, and working within a supportive team environment.
To Be Successful You Will Have
Previous customer service experience
Solid communication and interpersonal skills
Good computer skills and data entry accuracy
Experience using Microsoft Office and Microsoft Teams
Ability to multitask and manage competing priorities
Strong attention to detail
Ability to learn new processes and systems quickly
Call centre experience highly regarded
Retail, reception, administration, or service desk experience highly regarded
Must be able to pass a background check
WHAT'S ON OFFER
$33-$***** per hour + Super
Immediate Start Available
Monday to Friday Hours
Supportive Team Environment
Valuable Government Experience
Ongoing Training and Support
Potential Contract Extension
Opportunity to develop administration and customer service skills
Tidda Workforce encourages applications from Aboriginal and Torres Strait Islander peoples, women, culturally diverse communities, ex-defence personnel, and candidates from all backgrounds.
Tidda Workforce - Connecting People, Creating Opportunities.
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