Experienced Dental Receptionist - Part Time
Proactive Dental | Tuesday to Thursday | Approximately 30 Hours Per Week
Proactive Dental is looking for an experienced Dental Receptionist to join our friendly and supportive team on a permanent part-time basis.
This role offers an excellent work-life balance, with regular hours across three main days each week:
Tuesday, Wednesday and Thursday
Approximately 30 hours per week
Two longer days with later finishes and one standard working day
Occasional rostered Saturday shifts
Opportunities to pick up additional shifts when available
Our team members take turns working Saturdays so that the responsibility is shared fairly and everyone can maintain a positive work-life balance. The successful applicant will therefore need to be available to work occasional Saturdays, with notice provided through the roster.
The Role
As a Dental Receptionist, you will play an important role in creating a positive experience for our patients from their first point of contact through to the completion of their treatment.
Your responsibilities will include:
Welcoming patients and creating a warm, professional first impression
Answering incoming calls and responding to patient enquiries
Managing appointment books and coordinating patient bookings
Confirming appointments and managing cancellations or schedule changes
Processing payments, health fund claims and Medicare claims
Discussing treatment estimates, deposits and payment requirements
Supporting patients with general questions about their appointments and treatment
Maintaining accurate and up-to-date patient records
Following up recalls, outstanding treatment and patient enquiries
Communicating closely with dentists, dental assistants and the wider team
Assisting with the smooth day-to-day operation of the reception area
Maintaining patient privacy and confidentiality at all times
Providing additional clinical or sterilisation support when required and appropriately trained
Who We're Looking For




We are looking for someone who:
Has previous experience working as a receptionist in a dental practice
Is confident managing a busy appointment book and competing priorities
Has excellent telephone and face-to-face communication skills
Is warm, professional and able to build rapport with patients
Is organised, reliable and has strong attention to detail
Can remain calm and solutions-focused in a fast-paced environment
Works well independently and as part of a team
Is confident discussing appointments, treatment estimates and payments
Takes ownership of their responsibilities and follows tasks through to completion
Is comfortable using dental practice management software and digital systems
Is available to work Tuesdays, Wednesdays and Thursdays, including two later finishes
Is available to participate in the team's occasional Saturday roster
Previous experience in dental assisting and sterilisation is highly desirable, as it may allow you to provide additional support to the clinical team when required. However, this is not essential, and the primary focus of the position is dental reception.
What We Offer
A permanent part-time position of approximately 30 hours per week
A consistent Tuesday-to-Thursday roster
A balanced and fairly shared Saturday roster
Opportunities to pick up additional shifts
A supportive, positive and team-focused workplace culture
Great workplace incentives that recognise and reward our team
Regular team events, celebrations and trips
A supportive and experienced clinical and management team
A modern dental practice with established systems and technology
Training and support to help you succeed in the role
Opportunities to expand your dental knowledge and skills
A varied role where you can build solid relationships with patients and the wider team
At Proactive Dental, we believe a great workplace is about more than simply coming to work. We value teamwork, recognise the contribution of our staff and regularly bring our team together through events, celebrations and trips.
#J-*****-Ljbffr

📌 Dental Receptionist (Queensland)
🏢 Proactive Dental
📍 Queensland