Experienced Dental Receptionist - Part Time | Casey Smiles, Cranbourne
About the Role
Casey Smiles is seeking an experienced and professional Dental Receptionist to join our team on a part time basis at our practice in Cranbourne, VIC.
This is an important front-of-house role within our practice. You will be the first point of contact for our patients and play a key role in creating a welcoming, professional and positive patient experience.
We are looking for someone who is confident, organised and experienced in dental reception, with a strong understanding of the day-to-day operations of a busy dental practice.
What You'll Be Doing
Welcoming patients and providing a warm, professional first impression
Managing patient appointments, bookings, cancellations and recalls
Answering and managing incoming phone calls and patient enquiries
Processing payments, health fund claims and patient accounts
Maintaining accurate and up-to-date patient records
Providing patients with clear information regarding appointments, treatment and payment options
Liaising closely with dentists, dental assistants and the wider team
Managing daily appointment books and ensuring the practice runs efficiently
Following up patients and outstanding treatment as required
Maintaining confidentiality and complying with practice policies and procedures
Supporting the team with general administrative duties
Providing exceptional customer service throughout the patient journey
What We're Looking For
The successful candidate will have:
Previous experience working as a dental receptionist – essential
Experience working in a busy dental practice
Strong knowledge of dental terminology,



procedures and item numbers
Experience with dental practice management software
Excellent communication and interpersonal skills
A confident and professional telephone manner
Strong organisational and time-management skills
Excellent attention to detail
The ability to multitask and prioritise in a fast-paced environment
A professional, friendly and positive approach to patients and team members
Reliability, punctuality and a strong work ethic
The ability to work independently while also being a supportive team member
A genuine commitment to providing an exceptional patient experience
What We Offer
At Casey Smiles, we are committed to creating a positive, supportive and skilled workplace where our team can thrive.
We offer:
Part-time employment with consistent hours
Competitive remuneration
A modern and progressive dental practice
A supportive and experienced team
Opportunities for professional development and growth
A varied and rewarding role within a busy dental environment
A workplace that values excellent patient care and high professional standards
About Casey Smiles
Casey Smiles is a progressive dental practice committed to providing
high-quality, patient-centred dental care
to the Cranbourne community.
We combine clinical excellence with compassionate patient care and pride ourselves on creating a professional, welcoming environment for both our patients and our team.
Our practice is modern, busy and continually growing. We are looking for team members who share our commitment to
professionalism, teamwork, efficiency and exceptional patient experiences
.
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📌 Dental Receptionist (Melbourne)
🏢 Casey Smiles
📍 Melbourne