Client Service Administrator - ABA Advice Beyond Accounting Full-Time
You will be an essential part of our client care and administration team. This is a full-time, in-office role with huge room for growth and career development. You'll be the friendly voice on the phone, or smiling face clients see, whenever they need us. Our client care team are incredibly valued by our clients and our team. They are vital to achieving excellent results.
About the Role
You will be an essential part of our client care and administration team. This is a full-time, in-office role with huge room for growth and career development. You'll be the friendly voice on the phone, or smiling face clients see, whenever they need us. Our client care team are incredibly valued by our clients and our team. They are vital to achieving excellent results.
Key Responsibilities
Reception and ongoing client care, including answering the phone and liaising directly with clients
Client onboarding, including entity set-ups and new client establishment
Maintaining accurate workflow records and job tracking
Full administrative support to our SMSF and Accounting teams
AML/CTF compliance monitoring and record-keeping
ASIC, ACIS, and ATO correspondence, portal management, and lodgments
Workflow management and team support
About You
Strong written and verbal communication skills
Previous experience in a similar administrative or client services role, ideally within public practice accounting
Ability to efficiently manage appointments, schedules, and correspondence




Proficiency in office productivity tools (e.g. MS Office)
Knowledge of accounting concepts and regulations
Ability to work well within a team and independently
Excellent organisational and time management skills
Attention to detail and accuracy
Curious about new software and open to new processes
Nice to Have (not essential):
prior experience with SMSF administration.
You'll be working with a up-to-date tech stack — including Karbon, Xero Practice Manager, Ignition, BGL360, Microsoft O365, and the ATO/ASIC regulatory portals — so you're not wrestling with outdated systems. Prior exposure is a plus, but we're just as interested in your willingness to learn.
Benefits
4-day working week program with full pay and entitlements (generally available after 12 months)
Free gym membership
Monthly in-office massages
Access to a local Employee Assistance Program
Ongoing training and skills development, with paid study options and work hours flexibility
About Us
ABA stands for Advice Beyond Accounting. We're an accounting, bookkeeping, taxation, SMSF house and business advisory firm on the Sunshine Coast. Our vision is to be recognised as the Sunshine Coast firm who partners with clients, colleagues, and the greater community, to guide them toward their personal, professional, and financial goals. We're a values-driven team of professionals. Our business growth is based on client referrals, and our people stay because they're valued, supported, and genuinely enjoy the work they do.
#J-*****-Ljbffr

📌 Client Service Administrator - Aba Advice Beyond Accounting Full-Time (Melbourne)
🏢 ABA Advice
📍 Melbourne