We're seeking an experienced
Measurement & Reporting Consultant
to join a high-profile Enterprise Service Management (ESM) environment supporting complex, multi-vendor technology services.
This role is ideal for a consultant who enjoys turning service data into meaningful insights that drive better decision-making, service improvement, and operational excellence.
You'll work across a broad stakeholder landscape, delivering reporting, analytics, dashboards, and performance insights that support IT service delivery and customer outcomes.
Working closely with service providers, operational teams, and client stakeholders, you'll play a key role in building and improving measurement and reporting capabilities aligned to ITIL best practices
About the Role:
Develop, maintain, and enhance operational and executive reporting across IT service management functions.
Produce meaningful dashboards, scorecards, and performance reports that provide stakeholders with real-time visibility of service outcomes.
Monitor and report on service performance against agreed KPIs, SLAs, OLAs, and Experience Level Agreements (XLAs).
Design and develop ServiceNow reports and dashboards.
Support the configuration and optimization of reporting and analytics capabilities within the Service Management platform.
About You:
Experience in IT Service Management, Service Reporting, Service Analytics, Performance Reporting, or a related discipline.
Experience delivering reporting solutions in complex enterprise environments.
Strong experience with
ServiceNow reporting and dashboards
.
Understanding of KPI, SLA, OLA, and service performance measurement frameworks.
Additional Requirements:
Security Clearance Requirement:




Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations:
Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure).
Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support.
Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction
We are a WORK180 Endorsed Employer, to see our benefits and policies click here.
Accenture Progressive Employee Advantages -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Perks of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive WorkplaceTM
Flexible Work Arrangements - centred around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
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📌 Service Performance & Reporting Consultant (Canberra)
🏢 Accenture
📍 Canberra