Gold Coast | RACV Royal Pines Resort | Full-time - leadership opportunity
Generous employee benefits & discounts on RACV products & resorts
Join a trusted Australian brand & Victoria's largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
One Spa is a stunning day spa destination resting in the centre of a peaceful green landscape. Open to guests and the public 9am-5pm 7 days week, One Spa has views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.
About the Opportunity
One Spa is a celebrated part of the RACV Royal Pines Resort luxury guest experience, offering an exceptional destination for relaxation, rejuvenation and wellbeing. We are seeking a passionate Spa Manager who is driven to deliver outstanding guest experiences while leading a successful and high‐performing spa operation.
Beyond traditional spa expertise, we welcome candidates with a strong interest in holistic wellness and emerging wellbeing trends, bringing fresh ideas and innovation that will help shape the future of wellness at RACV Royal Pines Resort. This is a unique prospect to influence the evolution of a luxury spa offering and contribute to the resort's vision of becoming a leading wellness destination within Australia's luxury hospitality landscape.




This could be just the right role for you?
As the Spa Manager, you will be responsible for the overall management and success of One Spa, ensuring operations align with brand standards, guest expectations and commercial objectives. You will play a key role in supporting the evolution of the wellness offering, whilst leading, developing and inspiring a high‐performing team. Reporting to the Rooms Division Manager, your key responsibilities for the role include:
Lead and inspire a high‐performing spa team through a hands‐on, people‐first leadership style
Foster a safe, inclusive and motivating culture aligned to luxury service and wellbeing
Recruit, train, roster and develop a skilled, guest‐centric spa team
Drive individual and team performance through coaching, KPIs and ongoing development
Oversee seamless day‐to‐day spa operations, ensuring exceptional service delivery
Manage budgets, forecasting, cost control and yield optimisation to maximise profitability
Deliver memorable, personalised guest experiences while professionally resolving feedback
Grow revenue through service promotion, rebooking strategies and retail performance
Champion health, safety and wellbeing through proactive risk management and compliance
What you'll need to be successful
Availability to work between 8.30am-5.30pm, with flexibility to work weekends and public holidays
Demonstrated leadership experience within a spa, wellness, luxury hotel, resort or similar environment




Broad understanding of emerging wellness trends and the ability to translate them into innovative and memorable guest experiences
Diploma of Beauty Therapy essential
Hold or ability to obtain a valid QLD Working with Children Check Blue Card, essential
Advanced technical capability across facials, massage, body therapies and salon services
Proven people leader with the ability to motivate, develop and manage a large high‐performing team
Strong commercial acumen, including budgeting, forecasting, yield management and retail performance
Highly organised, polished communicator able to multitask and thrive in a fast‐paced, guest‐focused environment
Proficient in MS Office applications and spa/wellness management system
Exceptional personal presentation and professionalism
We are Offering
Permanent Full-time, leadership opportunity
Competitive remuneration package $90,000 - $99,000 includes 12% Super, based on experience
Generous employee discounts and benefits at RACV resorts, health & wellbeing, roadside, insurance, paid volunteer day, corporate partner offers, EAP + more
Healthy team culture + employee of the month awards & recognition programs
Career leadership training and development opportunities
Laundered uniform
Complimentary parking onsite
The RACV difference
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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📌 Resort Day Spa Manager - Relocate To Gold Coast (Queensland)
🏢 RACV
📍 Queensland